pojokbet FAQ — Complete Answers for Malaysian Players

Before contacting pojokbet support, have your account username ready, along with relevant transaction details (such as the transaction ID or amount), and screenshots as proof if you are experiencing a technical issue. This information helps our support team resolve your issue faster without needing to repeatedly verify your identity.

Yes, you can contact pojokbet support by email at [email protected]. For non-urgent matters such as bonus enquiries or document verification, email is a suitable option. Our team will respond promptly. For more urgent issues, we recommend using live chat, which operates around the clock.

pojokbet customer support operates 24 hours a day, 7 days a week — including nights, weekends and Malaysian public holidays. You do not need to worry about being unable to get help during peak times such as Malaysia Super League or EPL matches. Live chat and email are always available without interruption.

The pojokbet support team operates in Bahasa Melayu and English. Malaysian players who are more comfortable communicating in Bahasa Melayu are welcome to do so without any barrier. Bahasa Melayu support makes it easier to explain deposit, withdrawal or technical issues without language misunderstandings.

To use pojokbet live chat, log in to your account and look for the support icon on the main page. Click the icon to start a chat session with a support agent. State your issue clearly at the start of the conversation so the agent can provide the right solution. Live chat sessions are available 24 hours with no time limit on conversations.

Betting limits at pojokbet live casino tables depend on the type of game and table selected. There are low-limit tables suitable for new players, as well as higher-limit tables for experienced players. You can check the current betting limits for each table before joining a game through the game interface. Choose the table that best fits your budget.

In roulette at pojokbet, you can place inside bets such as a single number, split between two numbers, street, corner and six-line. Outside bets cover red or black, even or odd numbers, low numbers (1-18) or high numbers (19-36), as well as dozen and column groups. Each type of bet has a different payout ratio.

Baccarat is a game where you bet on whether the Player, Banker or Tie hand will win. Card values are counted at face value, except picture cards which are worth zero and aces which are worth one. The hand closest to 9 wins. At pojokbet, a live dealer runs the game in real time via high-quality video streaming.

Yes, all live casino games at pojokbet can be accessed on a mobile phone using a web browser such as Chrome or Safari without needing to install any additional app. The game interface is optimised for touch screens, allowing you to play baccarat, roulette or Sic Bo comfortably wherever you are as long as you have a stable internet connection.

Sic Bo is a dice game originating from Asia where players bet on the outcome of three dice being rolled. You can bet on various combinations such as a small total (4-10) or big total (11-17), specific numbers, pairs or triples. At pojokbet, Sic Bo is played live with a real dealer, making the experience more interactive. The game is very popular among Asian players.

If you forget your pojokbet account password, click the "Forgot password?" link on the login page. You will need to enter the email address you registered with to receive a password reset link. Also check your spam or junk folder if the email does not appear in your inbox. If you are still having trouble, contact our live chat support for immediate assistance.

A pojokbet username usually consists of a combination of letters and numbers, and cannot be changed after registration. For passwords, it is recommended to use at least eight characters combining uppercase letters, lowercase letters, numbers and symbols. Avoid using personal information such as your date of birth as a password. Change your password regularly to keep your account secure.

Registering a pojokbet account is a straightforward process. Fill in the registration form with basic information such as username, password, email address and phone number. After submitting the form, your account will be activated and you can proceed to make your first deposit to start playing. Make sure the information entered is accurate as it is used for verification and withdrawal processes later.

Yes, you can log in to your pojokbet account from any device — whether a new mobile phone, tablet or computer. Use the same username and password. If the system detects a login from a new device, you may be asked to verify your identity via email or an OTP code as an added security measure to protect your account.

No. Each player is only permitted to hold one pojokbet account. Having more than one account violates the platform's terms and conditions and may result in all such accounts being suspended or terminated without notice. This also includes registering an account using another person's details. If you are having issues with an existing account, please contact our support team for a resolution.

You must be 21 years of age or older to register and play at pojokbet. This is the minimum age requirement set for all online betting activity. pojokbet enforces this requirement strictly and may request age verification at any time. Gambling by underage individuals is not permitted under any circumstances.

To withdraw winnings obtained from a bonus, you must first meet the wagering requirements. For example, the pojokbet welcome bonus requires wagering 20 times the bonus amount. If you receive a bonus of RM150, you must place bets totalling RM3,000 before bonus winnings can be withdrawn. Once this requirement is met, a withdrawal request can be made as normal.

Generally, pojokbet encourages withdrawals to be made to the same payment method as your original deposit as a security and anti-fraud measure. For example, if you deposited using Touch 'n Go eWallet, withdrawals are recommended to the same wallet. For specific enquiries about the withdrawal methods available on your account, contact pojokbet customer support.

Yes, withdrawals at pojokbet can be made every day including weekends and public holidays. The withdrawal processing system operates around the clock. Withdrawals via Touch 'n Go eWallet, DuitNow and cryptocurrencies such as USDT, BTC and ETH are usually faster as they do not depend on traditional banking operating hours. Withdrawals are typically processed in under 1 hour.

A pending withdrawal may be due to several factors: bonus wagering requirements not yet met, incomplete account verification, or additional document requirements from pojokbet. In some cases, large withdrawals may require additional security checks. Contact our live chat support with your transaction ID to get the latest status update.

The minimum withdrawal amount at pojokbet is RM50. This means your account balance must be at least RM50 to submit a withdrawal request. No general maximum limit is stated, though larger withdrawals may be subject to additional review. The minimum deposit is RM30 for all available payment methods.

Withdrawals via Touch 'n Go eWallet and DuitNow at pojokbet are processed in under 1 hour after the request is approved. This makes e-wallet methods the preferred choice for Malaysian players who want quick access to their winnings. Withdrawals via FPX (online banking) and cryptocurrencies such as USDT, BTC and ETH are subject to the same processing time.