Privacy Policy pojokbet

1. Introduction and Scope

This Privacy Policy is issued by pojokbet and applies to all users who register an account, use the services or browse the pojokbet website. By continuing to use this platform, you agree to the terms set out in this document.

pojokbet operates under international licensing and adheres to globally recognised data protection principles. We respect the privacy of every individual who entrusts us with their personal information and we take this responsibility seriously.

2. Information We Collect

pojokbet collects personal information for the purposes of managing accounts, processing transactions and ensuring platform security. The categories of information collected include:

• Identity information: full name, date of birth, identity card number (MyKad) or passport, gender and nationality.
• Contact information: email address, mobile phone number and residential address.
• Financial information: bank account details, e-wallet numbers and records of deposit and withdrawal transactions.
• Usage information: login records, betting history, game activity, account preferences and records of conversations with customer support.
• Technical information: IP address, device type, operating system, browser type and cookie data.

We only collect information that is necessary for legitimate and stated purposes. Information provided voluntarily through contact forms or customer support is also within the scope of this policy.

3. Purposes of Data Processing

Information collected is used solely for purposes related to pojokbet operations, namely:

• Registering and verifying new user accounts including age checks (21 years and above).
• Processing deposits using Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrency (USDT, BTC, ETH), and handling withdrawals in under 1 hour.
• Providing access to slot games, live casino, sports betting and table games.
• Managing bonuses and promotions including a 150% first deposit welcome bonus of up to RM1,500.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Fulfilling legal obligations including fraud prevention, anti-money laundering and identity verification.
• Sending account-related notifications, promotions and service updates that you have opted to receive.
• Improving user experience through analysis of aggregated and anonymised usage patterns.

4. Legal Basis for Processing

pojokbet processes your personal information on the following bases:

• Performance of contract — processing is necessary to fulfil the terms of service you agreed to upon registration.
• Legitimate interests — processing for the purposes of security, fraud prevention and service improvement.
• Legal obligation — processing required to comply with regulations on licensing, financial crime prevention and age verification.
• Consent — for marketing communications or certain cookie usage, we rely on consent given explicitly.

5. Sharing Information with Third Parties

pojokbet does not disclose your personal information to external parties except in the following circumstances:

• Payment service providers — processing parties that facilitate your financial transactions such as e-wallet processors and FPX services. They are bound by strict confidentiality agreements.
• Authorised authorities — when required by law or a valid court order, pojokbet will cooperate with the relevant authorities.
• Technical service partners — infrastructure providers, cloud services and gaming platforms that support pojokbet operations, under contractual terms that require data protection.
• AML/KYC checks — to meet identity verification and anti-money laundering requirements in accordance with international licensing standards.

6. Cross-Border Data Transfers

As pojokbet operates as an international platform, your personal information may be stored or processed on servers located outside Malaysia. In such situations, pojokbet ensures that any data transfer complies with data protection standards equal to or higher than local standards.

We only work with partners who can demonstrate their compliance with internationally recognised data protection frameworks.

7. Data Retention Period

pojokbet retains your personal information for as long as your account is active or as long as necessary to fulfil the original purpose of data collection. Once an account is closed or the set retention period expires, data will be deleted or anonymised unless there is a legal obligation requiring longer retention.

Financial transaction records and betting activity may need to be retained for a longer period to meet reporting requirements under regulations governing online gambling platforms holding international licences.

8. Cookies and Tracking Technologies

The pojokbet website uses cookies and similar tracking technologies to improve user experience, analyse website traffic and personalise content. The types of cookies we use:

• Essential cookies — required for basic website functions such as login session verification and account security.
• Performance cookies — collect information on how users interact with the website for technical improvements.
• Functional cookies — remember your preferences such as language, currency and display settings.
• Analytics cookies — help us understand aggregated usage patterns to improve our services.

You can manage or disable cookies through your browser settings, though this may affect certain functions on the pojokbet website.

9. User Rights

As a pojokbet user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal information we hold about you.
• Right of rectification — you may request corrections to information that is inaccurate or incomplete.
• Right of restriction — in certain circumstances, you may ask us to limit how we process your data.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right of erasure — you may request the deletion of your personal data, subject to applicable legal obligations.
• Right to data portability — you may request your data in a format that can be transferred to another platform where technically feasible.

To submit any request relating to the rights above, please contact the pojokbet customer support team via live chat or email at [email protected].

10. Account Security and User Responsibilities

While pojokbet implements various technical and organisational security measures, the security of your account also depends on your own practices. We recommend:

• Using a strong, unique password for your pojokbet account that is not used on any other platform.
• Not sharing your login details with anyone, including family members.
• Logging out of your account after each session, especially on shared devices.
• Notifying pojokbet immediately if you suspect any unauthorised activity on your account.
• Keeping your contact information (email and mobile number) up to date so we can reach you in a security situation.

11. Children's Privacy

The pojokbet platform is for individuals aged 21 and above only. We do not knowingly collect personal information from underage individuals. If we find that information belonging to a person below the age limit has been collected without proper verification, we will take steps to delete that information promptly and close the relevant account.

Parents or guardians who have concerns about a possible underage registration may contact our support team 24/7 for immediate investigation.

12. Contact Us Regarding Privacy

Any enquiries, concerns, or requests relating to this Privacy Policy may be directed to the pojokbet customer support team, which operates 24/7 in Malay and English:

• Live chat — available directly on the pojokbet website at all times.
• Email — [email protected]

We will endeavour to respond to any privacy-related requests within a reasonable timeframe. For formal data rights requests, identity verification documents may be required to ensure we disclose information to the correct party.